You can return unworn and unused items within 14 days of delivery. All items must be in their original condition, with hygiene liners intact and original packaging included.
Returns that do not meet these conditions cannot be accepted.
Are any items final sale?
Items purchased during sales or promotions may be marked as final sale. Final sale items are not eligible for returns or refunds unless they arrive defective.
How do I start a return or exchange?
To request a return or exchange, please contact us via email with your order number and reason for return. Our customer care team will guide you through the next steps.
Do you offer refunds or exchanges?
We offer both refunds and exchanges, subject to product availability. Refunds are issued to the original payment method once the return is received and approved.
How long does it take to process a refund?
Once we receive your return, refunds are processed within 5 to 7 business days. Please note that it may take additional time for your bank or payment provider to reflect the refund.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and selected shipping method. Any applicable customs duties or taxes are the responsibility of the customer.
How long will my order take to arrive?
Orders are typically processed within 1 to 3 business days. Delivery times vary depending on your location and the shipping option selected at checkout.
Do you ship internationally?
Yes, we ship internationally. Delivery times and shipping rates vary by destination. International orders may be subject to customs fees or import taxes.
How do I choose the right size?
We recommend checking our size guide available on each product page. If you are between sizes or need assistance, feel free to contact us and we will be happy to help.
Are your swimwear pieces lined?
Yes, all our swimwear pieces are fully lined to ensure comfort, coverage, and durability.
Where are your products made?
Our swimwear is designed with care and produced in small batches with trusted manufacturing partners, focusing on quality materials and responsible production.
Can I wear a swimsuit if I want to return it?
For hygiene reasons, swimwear must be tried on over underwear. Items that show signs of wear, washing, or removal of hygiene liners cannot be returned.
How can I contact customer support?
You can reach us via email through our contact page. We aim to respond within 24 to 48 business hours.
